Making a complaint
Notes for contacting the retailer
It isn't always necessarily the most recent point of refilling your vehicle that is the source of a problem. If the problem does relate to fuel quality, the source of the problem could be from previous refills.
Notes for this form
- You won't be able to submit this form until you have completed the required fields. These are indicated by a *
- The date and time of your fuel purchase is important.
- Please provide as much information as possible, as this will help the Fuel Quality Monitoring team with their investigations.
- This form is for fuel quality issues only — not for fuel pumps providing short measures of fuel.
Timeframe for response
The Fuel Quality Monitoring team will respond to your complaint as soon as possible, or within 1 week.