Making a complaint

Notes for contacting the retailer

It isn't always necessarily the most recent point of refilling your vehicle that is the source of a problem. If the problem does relate to fuel quality, the source of the problem could be from previous refills.

Notes for this form

  • You won't be able to submit this form until you have completed the required fields. These are indicated by a *
  • The date and time of your fuel purchase is important.
  • Please provide as much information as possible, as this will help the Fuel Quality Monitoring team with their investigations.
  • This form is for fuel quality issues only — not for fuel pumps providing short measures of fuel.

Timeframe for response

The Fuel Quality Monitoring team will respond to your complaint as soon as possible, or within 1 week.

*Required fields

Your details:
How would you like to be contacted?
Your car:
When did you last have your vehicle serviced or inspected by a mechanic?
Your fuel purchase:
Have you notified the petrol Station/Company?
Have you retained a copy of the receipt or proof of purchase?
Have you recently purchased petrol from any other Petrol Stations?