Making a complaint

If you think there's a problem with your fuel, you should contact the service station or oil company that sold it to you, and Trading Standards.

Notes for contacting the retailer

It isn't always necessarily the most recent point of refilling your vehicle that is the source of a problem. If the problem does relate to fuel quality, the source of the problem could be from previous refills.

Notes for this form

  • You won't be able to submit this form until you have completed the required fields. These are indicated by a *
  • The date and time of your fuel purchase is important.
  • Please provide as much information as possible, as this will help the Fuel Quality Monitoring team with their investigations.
  • This form is for fuel quality issues only — not for fuel pumps providing short measures of fuel.

Timeframe for response

The Fuel Quality Monitoring team will respond to your complaint as soon as possible, or within 1 week.

*Required fields

Your details:
How would you like to be contacted?
Your car:
When did you last have your vehicle serviced or inspected by a mechanic?
Your fuel purchase:
Have you notified the petrol Station/Company?
Have you retained a copy of the receipt or proof of purchase?
Have you recently purchased petrol from any other Petrol Stations?